Frequently Asked Questions (FAQ)

🚚 Shipping

Which countries do you ship to?

We ship to the UAE, Saudi Arabia, Qatar, Kuwait, Oman, and Bahrain.

How long does delivery take?

UAE: 7–12 business days. GCC countries (Saudi Arabia, Qatar, Kuwait, Oman, Bahrain): 10–15 business days.

How much does shipping cost?

Orders under AED 150 are charged a flat AED 30 shipping fee. Orders of AED 150 and above qualify for free shipping.

How do I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this to track your delivery.

💳 Payment

What payment methods do you accept?

We accept all major credit and debit cards, Apple Pay, and Google Pay. All transactions are secure and encrypted.

Is it safe to pay on your website?

Yes! Our store uses industry-standard SSL encryption to keep your payment information safe.

🔄 Returns & Refunds

What is your return policy?

We accept returns within 14 days of delivery. To be eligible for a return, items must be:

Unused and in original condition
In original packaging
Not installed or modified

Customer is responsible for return shipping costs.

How do I request a refund?

Contact us within 14 days of receiving your order at sales@tolesglobaltrading.com with your order number and reason for return. We will guide you through the process.

Are there any non-returnable items?

Products that have been installed, used, or are not in their original packaging cannot be returned.

📦 Orders

Can I cancel or modify my order?

Please contact us as soon as possible at sales@tolesglobaltrading.com or call +971-55-1306925. We will do our best to accommodate changes before the order is shipped.